HEATWISE (FYLDE) LIMITED (The Company) Specialises in Gas Engineering, Plumbing and the supply and fit of bathrooms and its Head Office is located at Unit 4, Keystone Court, Hallam Way, Whitehills Business Park, Blackpool, Lancashire FY4 5NZ. (The Registered Office address is available upon request. The Company Registration Number is 5147753).
These terms and conditions will form the basis on which The Company will carry out professional and business services on behalf of its customers.

1. Services
a. The Company shall provide materials, installation, repair, service and maintenance of gas appliances; central heating systems; bathrooms; plumbing and gas engineering; and retail of associated parts and materials, to order.
b. No installation work shall be undertaken by The Company until receipt of these Terms and Conditions duly signed in agreement. By agreeing to have maintenance work carried out on the site you will be deemed to accept these Terms and Conditions.
c. The Company reserve the right to select the most appropriate engineer or sub-contactor to attend to fulfil The Order.

2. Charges and Fees
a. Where a quote is provided, The Company will provide a quote based on the specification set out in The Order. The Company reserves the right to amend the specification and costs due to unforeseen circumstances arising due to an increase in the cost of materials or during the installation, maintenance, service or repair.
b. The Company will apply an Emergency rate fixed rate tariff on call outs to the Customers on Saturdays or Sundays or outside office hours. This tariff will be provided verbally to The Customer before the call out is made.
c. The Company has a published set of charges for maintenance, service or repair work. Details of these charges will be provided upon request

3. Arrangements for payment of charges
a. The Company requires the customer to pay a minimum deposit of 25% (plus vat) of the total value of The Order where the work involves installation or larger remedial work. Payment of the deposit must be made before work will be commenced. The Company reserves the right to request a larger proportion deposit.
b. The Company requires payment of the invoice within 7 days of the date of the invoice.
c. The Company reserves the right to provide the customer with monthly interim invoices for orders that The Company considers are of a substantial value and/or where there is or is likely to be a period of time before the order can be completed. An interim invoice for the work undertaken will automatically be issued in these circumstances.
d. Interest will be charged at 8% over Barclays Bank's base rate from time-to-time from the date of delivery of an invoice in cases where payment is not made within 21 days of the due date.
e. Payment will be accepted by cash, credit card or cheque. Credit card payments may be made by telephone or in person at the Main Office. Cheques will be accepted by post or in person at the Main Office. Cash will only be accepted in person at the Main Office. Payment of over £1,000.00 will not be accepted in cash with provision of identification such as a passport, driving licence or two recent utility bills. The Company reserves the right to request identification in respect of smaller amounts where it is deemed necessary or appropriate.

4. Cancellation
a. The Company will use its very best endeavours to complete this Order within the time schedule initially agreed. No time will be of the essence. The Company reserve the right to alter time schedule within reason
b. Cancellation due to the time being reserved to accommodate a job will result in a cancellation fee of 5% of the quoted cost price to cover administration and any restocking charges incurred from the company's supplier(s). This will be charged on an invoice and will be recoverable as a debt if it remains unpaid. c. This agreement may be cancelled by either party giving the other 7 days written notice to be delivered at the business premises of the other and in the case of The Company, its Main Office.
d. In the event of this agreement being cancelled or otherwise terminated, howsoever caused, The Company shall submit a final invoice reflecting the balance due for any work, parts or service provided to The Customer up to and including the date of termination of this Order.
e. The final invoice shall be payable in 7 days of delivery to the customer.
f. The Company shall return to the Customer forthwith any property belonging to the Customer held by The Company provided that The Company's invoice has been paid. In the event of non-payment, the Customer agrees that The Company may retain their property until all outstanding sums are duly paid. The equipment, parts, materials and/or appliances remain the property of The Company until paid for in full.

5. Guarantees
a. In the event of any fault in respect of appliances or materials provided within the first 12 months; The Company will visit the Customer free of charge to make an assessment of the fault.
b. If The Company after assessment consider that there is any fault in respect of the appliances or materials provided, The Company will where the fault arises within the first 12 months, contact the manufacturer and will honour the manufacturers' guarantee. The Company is not obliged to guarantee appliances or materials which fall outside of the manufacturers' guarantee.
c. In the event of a fault arising after the first 12 months and where there is a manufacturers' guarantee in excess of 12 months, the Customer will be responsible for contacting the manufacturer directly. It should be noted that in most cases the manufacturers require evidence that the equipment has been serviced after 12 months for the guarantee to remain valid.
d. If The Company after assessment considers that there is any fault with the labour provided they will repair or amend the fault. The Company provide a 12 month guarantee in respect of labour only.
e. The Company guarantees repairs up to 28 days from the date the repair was carried out, subject to the suppliers' agreement to replace the relevant part(s).

6. Liability
a. The Company is fully insured against any loss or damage caused by negligent workmanship.
b. The Company will not accept liability for damage caused by the condition of a customer's existing property, appliances, equipment or piping.
c. In the event the Customer rejects a recommendation of an engineer in respect of repair or maintenance, The Company accepts no liability for the performance of the appliances.
d. The Company accepts no liability for any interference by the Customer with appliances, new installations or parts.
e. Where parts, materials or appliances are delivered to the Customer by The Company, the Customer must notify the Company in writing of any defects, scratches or other damage within 72 hours of delivery. No liability will be accepted by The Company for any such damage, defects or scratches not notified to them accordingly.
f. The Company being a CORGI registered company will follow the recommended procedures with regards to health and safety. The Company cannot accept any liability for customers not conforming to advise or using appliances when advised not to do so.
In order for us to commence work on your behalf we require that this agreement be returned to Heatwise (Fylde) Limited at its Main Office duly signed in agreement together with your deposit if one is required.

In urgent cases we may agree to start work subject to the Standard Terms and Conditions being signed and returned. Your continuing verbal instructions in this matter will amount to an acceptance of these Standard Terms and Conditions of Business.
I/We accept the details set out in the Order Form specification and agree to abide by the Standard Terms and Conditions of Business set out herein. Large print available upon request at the Main Office.